PRIVACY POLICY
Last Updated: September 2, 2026
This Privacy Policy explains how TIEBREAK LLC, doing business as Tiebreak ("Tiebreak," "we," "us," or "our"), collects, uses, discloses, and protects information when you use the Tiebreak mobile application, website, and related services (collectively, the "Service").
Please also review our Terms and Conditions and Community Guidelines. If you do not agree with this Privacy Policy, do not use the Service.
1. INFORMATION WE COLLECT
Information you provide
We may collect information that you provide when you create or use an account, including:
• Account information, such as your email address, Firebase user identifier, and authentication information. Ordinary users sign in through an emailed sign-in link. A limited App Review account may use a password for Apple’s review process.
• Private profile information, such as your real name, cell phone number, date of birth, and records showing when you confirmed your age and accepted our legal terms. Your date of birth is used to confirm that you are at least 18 and is not displayed on your public profile.
• Public profile information, such as your chosen profile name, profile photo, ZIP code, city or general area, sex, tennis ratings, playing history, availability, preferred formats, travel distance, favorite courts or players, tennis interests, injury status, and other profile responses you choose to provide. Injury status may reveal health-related information. Public profile information is linked to your account, used to provide app functionality, and is not used for tracking. It is visible to other eligible Tiebreak users, subject to blocking and other safety controls.
• User content and communications, including private direct messages, match-request conversations, group posts, profile text, photos, and other content you submit through the Service. Messages and match-request conversations are linked to the participating accounts, used to provide app functionality and safety features, and are not used for tracking.
• Safety and support information, such as block records, reports, report reasons, relevant copies or excerpts of reported content, resolution notes, and communications you send to Tiebreak support.
Location information
You may allow Tiebreak to access your device location while you use the app. When you request this feature, the device location is used to determine a ZIP code and city or general area. Tiebreak stores the resulting ZIP code, city or general area, and approximate coordinates derived from the ZIP code for distance and discovery features. Tiebreak does not use the app to continuously track your precise location. Location access is optional, and you may enter a ZIP code manually instead.
Notification and device information
If you enable push notifications, Tiebreak and its notification providers may process a Firebase user identifier, push subscription or device token, app identifier, device type, operating-system information, language, time zone, IP address, network information, and similar technical data needed to deliver and secure notifications. The OneSignal software development kit may also process limited product-interaction information, such as app sessions and whether notifications were sent, delivered, opened, or otherwise interacted with. Tiebreak uses this information for push-notification functionality, security, troubleshooting, and limited delivery measurement—not for cross-app tracking or targeted advertising. You can disable notifications in your device settings.
Authentication and email-delivery information
When you request a sign-in link, we process your email address to generate and deliver the link. We may keep a hashed version of the address, delivery status, timestamps, and limited failure information for rate limiting, security, troubleshooting, and abuse prevention. We do not store the magic sign-in link in these delivery-event records. Our email provider may process delivery events such as sent, delivered, delayed, bounced, or complained.
Technical and security information
Our service providers may automatically process technical information needed to operate and protect the Service, such as IP address, user-agent information, app and device identifiers, authentication tokens, App Check or integrity signals, request timestamps, server logs, error information, and security events. We do not use this information for cross-app tracking or targeted advertising.
We do not import your device contacts or social-media contacts. We do not use advertising identifiers, and the current version of the Service does not display third-party advertisements.
2. HOW WE USE INFORMATION
We use information to:
• Create, authenticate, maintain, and secure accounts.
• Confirm that users meet the Service’s 18-and-older eligibility requirement and record acceptance of our legal terms.
• Create private and public profiles and provide player discovery, distance, matching, messaging, group communication, and connection features.
• Deliver sign-in emails, service communications, and push notifications.
• Moderate profile text, posts, messages, and photos; detect prohibited or unsafe content; enforce our Terms and Community Guidelines; investigate reports; operate blocking features; and protect users and the Service.
• Provide customer support and respond to questions, complaints, and requests.
• Prevent fraud, spam, abuse, unauthorized access, and other security incidents.
• Diagnose technical problems, maintain and improve the Service, and develop or test features.
• Comply with applicable law, legal process, and enforceable governmental requests, and establish, exercise, or defend legal claims.
We do not sell personal information. We do not use personal information for cross-context behavioral advertising, and we do not share personal information with data brokers for advertising purposes.
3. CONTENT MODERATION AND SAFETY REVIEW
Tiebreak uses automated and human-assisted processes to help protect users and enforce our rules. Text submitted for publication may be automatically screened for prohibited or objectionable terms and patterns. Profile photos are temporarily staged and sent to Google Cloud Vision SafeSearch for automated screening for adult, violent, or racy content. The staged copies are deleted after the moderation attempt. If the photo passes, the published full-size image and thumbnail are stored for use in your profile. Moderation results may be retained for security, auditing, and abuse prevention.
Automated moderation is not perfect. Content may be rejected, restricted, or referred for review. When a user submits a report, authorized Tiebreak personnel may review the report, the stated reason, relevant account information, and a copy or excerpt of the reported profile, message, conversation, or other content. Report-related information may be emailed to an authorized Tiebreak safety address through our service providers.
4. HOW WE DISCLOSE INFORMATION
Other users
Information you include in your public profile and content you publish in shared areas may be visible to other eligible Tiebreak users. Your connections with other users are visible to all eligible Tiebreak users. Direct messages and match-request conversations are visible only to their participants and authorized personnel when needed for safety, support, enforcement, or legal purposes. Blocking limits visibility and interaction within Tiebreak, but it cannot remove copies another person previously saved outside the Service.
Service providers
We disclose information to vendors that process it on our behalf to operate the Service, including:
• Google Firebase and Google Cloud for authentication, database storage, file storage, hosting, server functions, app-integrity checks, and automated photo moderation.
• OneSignal and Apple Push Notification service for push-notification registration, delivery, interaction measurement, security, and troubleshooting.
• Resend for transactional sign-in email delivery.
• GoDaddy and other infrastructure providers used to operate the public Tiebreak website and email-related domain services.
These providers may process technical, account, content, or delivery information as necessary to perform their services and protect their systems. Their processing is also governed by their applicable terms and privacy notices.
Safety, legal, and organizational disclosures
We may disclose information when we reasonably believe disclosure is necessary to comply with law or legal process; respond to lawful requests; investigate fraud, abuse, or safety concerns; protect the rights, property, and safety of Tiebreak, our users, or others; enforce our agreements; or establish, exercise, or defend legal claims.
If TIEBREAK LLC is involved in a merger, financing, acquisition, reorganization, bankruptcy, or sale of assets, information may be disclosed or transferred as part of that transaction, subject to applicable law.
We may disclose information at your direction or with your consent.
5. DATA RETENTION
We retain account and profile information while your account is active and as reasonably necessary to provide the Service. Messages, match requests, group posts, connection data, reports, and safety records may be retained for as long as reasonably necessary for the feature, safety, dispute resolution, enforcement, legal compliance, and security purposes for which they were collected.
Restricted safety reports may contain account identifiers, profile-name snapshots, report reasons, resolution notes, and relevant copies or excerpts of reported content. Once a report is resolved or a related account is deleted, Tiebreak ordinarily retains the restricted report and relevant evidence until 24 months after the later of those events. Tiebreak may retain that information longer only while reasonably necessary for an active investigation, applicable legal obligation, or documented legal hold. Access to retained safety records is limited to authorized personnel and service providers who require it for safety, security, legal compliance, or the establishment, exercise, or defense of legal claims.
Certain moderation checks and report-email queue records are configured for deletion after approximately 30 days. Other authentication, email-delivery, security, and infrastructure records are retained only as long as reasonably necessary for security, troubleshooting, abuse prevention, and legal compliance. Our infrastructure providers may maintain shorter-lived or backup logs according to their own retention schedules.
When you use the in-app account-deletion feature, Tiebreak deletes your authentication account, private and public profiles, stored profile images, chats involving your account, posts sent by your account, block relationships, and connection data associated with your account. We may retain limited report, moderation, security, transaction, backup, or legal records when reasonably necessary to protect users, prevent abuse, comply with law, resolve disputes, or enforce our agreements. Information another user independently saved outside Tiebreak is outside our control.
Deleted Firestore information may remain in restricted point-in-time recovery data for up to seven days, daily disaster-recovery backups for up to 14 days, and weekly disaster-recovery backups for up to 14 weeks before automatic expiration. Deleted stored photographs may remain in a restricted soft-delete state for up to seven days. These recovery copies are maintained only for security, continuity, and disaster recovery; they are not part of the active Service and are not restored except when reasonably necessary to recover from data loss, corruption, a security incident, or another operational disaster.
6. YOUR CHOICES AND RIGHTS
You can review and update much of your profile information in the app. You may decline location permission and enter a ZIP code manually. You may disable push notifications through your device settings. You may block or unblock other users using the app’s safety controls.
You can permanently delete your account from the in-app account and safety settings. You may also contact us to request access, correction, or deletion of personal information or to ask a privacy question. We may need to verify your identity before completing a request.
Depending on where you live, applicable law may provide additional rights, such as rights to know or access personal information, correct inaccurate information, delete information, obtain a portable copy, restrict or object to certain processing, withdraw consent, or appeal a decision concerning a request. To exercise an applicable right, email tiebreak@tiebreakapp.com with the subject “Privacy Request.” You may also have the right to contact your local privacy or data-protection authority.
Because Tiebreak does not sell personal information or use it for cross-context behavioral advertising, there is no sale or targeted-advertising opt-out required for the current Service. If these practices change, we will update this Privacy Policy and provide any legally required choices before using information in the new manner.
7. CHILDREN’S PRIVACY
Tiebreak is intended only for people age 18 or older. Our Terms do not permit anyone under 18 to use the Service, and we do not knowingly collect personal information from children. If you believe a person under 18 has created an account or provided personal information, contact us at tiebreak@tiebreakapp.com. If we confirm that we collected information from an ineligible minor, we will take appropriate steps to delete the account and associated information.
8. DATA SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect information, including authenticated access, server-side authorization rules, app-integrity checks, encryption in transit, access restrictions, and moderation and abuse-prevention controls. No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security. Protect your account by keeping your email account and devices secure. Do not forward or share a Tiebreak sign-in link. Tiebreak will not ask you to send us your password or sign-in link by email.
9. INTERNATIONAL PROCESSING
Tiebreak and its service providers operate in the United States and may process information in the United States and other countries where they maintain facilities. Those countries may have privacy laws different from the laws where you live. Where required, we and our providers use legally recognized safeguards for international transfers.
10. THIRD-PARTY LINKS AND SERVICES
The Service may contain links to websites or services that Tiebreak does not control. Their privacy practices are governed by their own notices, and this Privacy Policy does not apply to information you provide directly to those third parties.
11. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy as the Service, our providers, or applicable requirements change. We will post the updated policy and revise the “Last Updated” date. If required by law, we will provide additional notice or request consent before a material change takes effect.
12. CONTACT US
For privacy questions or requests, contact:
TIEBREAK LLC, doing business as Tiebreak
Email: tiebreak@tiebreakapp.com
Support: https://tiebreakapp.com/support
Please do not include passwords, magic sign-in links, or unnecessary sensitive information in your email.
RELATED POLICIES
Terms and Conditions: https://tiebreakapp.com/terms-and-conditions
Community Guidelines: https://tiebreakapp.com/community-guidelines
Support: https://tiebreakapp.com/support
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